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Smedley Plumbing FAQ – Your Top Plumbing Questions Answered

Straight answers. If yours isn't here, call (816) SMEDLEY — or (816) 207-5177.

Pricing & the trip charge

What does it cost to have you come out?

Our service charge is $89, and it is applied toward the work when we do the repair — so if we fix it, the trip is effectively free. You get the full price to the penny before any work starts.

Can I get a price before you come out?

For water heaters and sewer replacements, yes — instantly. Our calculator at /build-your-own-price/ shows you a real package price and the monthly payment in about 90 seconds, and it never asks for your name, email, or phone number.

Do you charge more for nights and weekends?

No. The service charge is the same around the clock, and it still applies toward the work when we do the repair.

Scheduling & hours

Are you really open 24/7?

Yes. Smedley Plumbing answers the phone 24 hours a day, seven days a week, and a real person picks up — not a service that takes a message.

Will you call before you arrive?

Always. You get a call or text before we pull up, and the first thing the plumber usually asks is whether they are parked okay. You are never surprised by a truck in your driveway.

The 10,000-Hour Guarantee

What is the 10,000-Hour Guarantee?

Every plumber we send into your home has a minimum of 10,000 hands-on hours in the trade. It is the only guarantee like it in the nation. Our average plumber has over 20 years of experience.

Why does that matter?

Mitch Smedley started this company after seeing how many shops charge master-plumber rates and then send a first-year apprentice with more sales training than plumbing training. Plumbing takes years to master, and you cannot rush perfection.

Financing

Do you offer financing?

Yes, through Upgrade. You apply in minutes, and if you are approved you choose the plan that fits from the terms offered. Financing is subject to credit approval by Upgrade — Smedley is not the lender.

What payment methods do you take?

Visa, Mastercard, Discover, and American Express.

Warranty

Is the work warrantied?

Yes — a 1-year parts and labor warranty on most services. And your satisfaction is 100% guaranteed on top of that: if you are unsatisfied for any reason, we return at no charge and do whatever it takes to make you happy.

Discounts

Do you offer a military discount?

Yes — 11% off for military and first responders. The 11% honors the day Mitch started in the trade: September 11, 2001.

Fix Pipes & Pet Dogs

Do you really carry dog treats?

We really do — two kinds, both custom and logoed, on every truck. "Fix Pipes & Pet Dogs" is trademarked and it is on all of our shirts. The yellow Lab on our sign is the standard: be the kind of company a good dog trusts.

What is the #FamilyFirst Initiative?

The first service call of every month is free for a member of our community who needs essential plumbing work but cannot afford it. Anyone can nominate someone at FamilyFirst@callsmedley.com. Our mission: to service our community so well that we may serve our community in return.

I’m Mitch Smedley and I’ve spent the last 20 years mastering the plumbing trade. As a Master Licensed plumber I was surprised to learn how many companies are charging astronomical rates only to send you a minimally trained apprentice to your home. This young plumber has received more sales training than plumbing training. Plumbing takes years to master and you can’t rush perfection.

As a customer, you deserve a plumber with a mastery-level of experience, not just a few weeks of training. So I started Smedley Plumbing. We are the only plumbing company in the nation with a 10,000 hour guarantee . This means that when you call a Smedley plumber to your home you’ll get a plumber with a minimum of 10,000 hours of experience, no high-pressure sales pitch, and accurate diagnosis and the highest quality repair. At Smedley, we are all one big family. That includes our customers too!

See you soon! Mitch Smedley Master Plumber

Plumbing FAQs

Let’s take a look at some commonly asked questions:

What areas do you serve?

Smedley Plumbing provides homeowners in Kansas and Missouri with top-quality, professional plumbing services. Our offerings transcend to:

  • Advanced water heater solutions : A hot water heater is one of the biggest emergency repairs homeowners face. Smedley stocks a wide range of water heater components allowing us to repair or replace broken/malfunctioning water heaters in no time.
  • Clogged pipes : Whether you have a clogged toilet or drain, Smedley is here to help. We’re the best drain cleaning business in the industry, cleaning more drains and making more sewage line repairs than any other company in Lee’s Summit, Blue Springs , and surrounding areas.
  • Sump pumps : Sump pumps divert water away from your home to help prevent a plumbing emergency. Our team is ready to install, maintain, or service any sump pump on your property and offer sump pump upgrades for dry homes.
  • Faucets and toilets : Nobody likes clogged pipes, especially faucets and toilets. Smedley installs and repairs a wide range of faucets and toilets, from water lines to kitchen sink faucets.
  • Gas pipes : If you’re installing a new water heater, you’ll need a gas line. Smedley’s team installs and repairs all gas pipes and fittings, safely and reliably.
  • Leak detection : When your water bill is unusually high, it’s most likely you have a leak on your property. Our experienced plumbers can quickly resolve this emergency by using specialized leak detection equipment to pinpoint and repair leaks.
  • Routine maintenance : Regular maintenance is key to keeping your plumbing system in tip-top condition and preventing issues.
  • Smart technology : Smedley will assist and advise homeowners with all smart plumbing technology integration systems, such as smart thermostats.
  • Other services : Superior sewer replacement services – on the main sewer line Precision pipe replacement – in times of burst pipes Efficient garbage disposal systems Eco-friendly plumbing fixtures Outdoor plumbing enhancements (e.g. irrigation systems) Low-flow fixtures for water conservation

Other services :

  • Superior sewer replacement services – on the main sewer line
  • Precision pipe replacement – in times of burst pipes
  • Efficient garbage disposal systems
  • Eco-friendly plumbing fixtures
  • Outdoor plumbing enhancements (e.g. irrigation systems)
  • Low-flow fixtures for water conservation

What if I have a plumbing emergency?

Don’t panic – we offer emergency plumbing services. Simply Call Smedley at (816) 763-3539 and we’ll send an experienced plumber to your home.

How can I schedule a service appointment?

Call Smedley at (816) 763-3539, or fill out our online form to book your next routine maintenance service.

How does your service process work?

  • Book your service appointment with Smedley Plumbing and give us a 2-hour window period to send out our team.
  • An experienced plumber will promptly arrive at your home to analyze your system and check for problems.
  • They will check for any early signs of corrosion, small leaks, or any other factors that may jeopardize your plumbing system and heating ability.
  • Before beginning any work, they will communicate our transparent pricing and give recommendations on what repairs need to be done. Once you are happy with the suggestions, they’ll swiftly attend to your plumbing needs.
  • They will also offer energy-efficient advice to help you save money, such as tips to prevent frozen pipes, smart technology thermostats for better heat monitoring, etc.
  • Once they have completed the job, they’ll tidy and clean up the area where they worked – leaving your home in the same condition as they found it.

How long do services take?

The duration of a service depends on the specific plumbing problem(s) you may have. Minor plumbing repairs, like low-flow toilets, are quicker to repair than more complex plumbing issues lik e pipe repairs and leaks . H owever, Smedley will give you an estimated timeframe before we begin any work.

What can I expect during a service visit?

All Smedley Plumbing plumbers will arrive promptly and dressed in uniform. We’ll assess your plumbing system and provide you with a clear explanation of your repair (or replacement) options. Our transparent pricing will also be made available to you before we begin any work.

Our plumbers will respect your home and leave it in the same condition – if not better – than how they found it.

How experienced is your team?

Homeowners deserve a plumber with mastery-level experience. All of our licensed and trained plumbers have at least 10,000 hours (5 years) under their belts, providing service that’s second to none.

What sets Smedley Plumbing apart from the competition?

We’re committed to providing exceptional service, from the moment you call a plumber to the completion of the job. When calling a Smedley plumber, rest assured your plumbing problem will be solved on the same day. If for any reason you are not satisfied with our services, we’ll return and resolve the issue free of charge.

Do you offer any discounts?

In honor of all current and former military members, Smedley offers an 11% discount on all plumbing repairs and services. Be sure to ask about other specials when contacting Smedley Plumbing.

  • Issues with garbage disposals
  • Problems with your water quality or water heater
  • Water pressure inconsistencies
  • Unusually high water bill
  • Mold growth
  • Frozen pipes
  • Issues with water supply (e.g. little to no hot water)

Mitch is committed to providing plumbers with a minimum of 10,000 hours of experience before dispatching them into the field. This way, our team is trained constantly on common and not-so-common plumbing issues so they can provide the best service to you.

  • “ Smedley Plumbing replaced our water heater on the same day .” – Martin, TrustIndex review, 2021

Final Thoughts

As we conclude this FAQ journey, we want to reassure you that your plumbing needs are in the most capable hands. Our 10,000-hour guarantee is more than a promise: it’s a sincere commitment to providing homeowners in the Kansas and Missouri areas with the best plumbing service possible.

When plumbing problems arise, Smedley Plumbing at (816) 763-3539 , because your plumbing peace of mind is our top priority.

When It Matters, Call the 10,000-Hour Plumbers.

Open 24/7. Estimates to the penny. Your satisfaction 100% guaranteed — or we come back free until you're happy.

$89 service charge — applied toward the work when we do the repair. 11% military & first responder discount, always.