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Smedley Plumbing FAQ – Your Top Plumbing Questions Answered

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I’m Mitch Smedley and I’ve spent the last 20 years mastering the plumbing trade. As a Master Licensed plumber I was surprised to learn how many companies are charging astronomical rates only to send you a minimally trained apprentice to your home. This young plumber has received more sales training than plumbing training. Plumbing takes years to master and you can’t rush perfection.

As a customer, you deserve a plumber with a mastery-level of experience, not just a few weeks of training. So I started Smedley Plumbing. We are the only plumbing company in the nation with a 10,000 hour guarantee. This means that when you call a Smedley plumber to your home you’ll get a plumber with a minimum of 10,000 hours of experience, no high-pressure sales pitch, and accurate diagnosis and the highest quality repair. At Smedley, we are all one big family. That includes our customers too!

See you soon!
Mitch Smedley
Master Plumber

Plumbing FAQs

Let’s take a look at some commonly asked questions:

Smedley Plumbing provides homeowners in Kansas and Missouri with top-quality, professional plumbing services. Our offerings transcend to:

  • Advanced water heater solutions: A hot water heater is one of the biggest emergency repairs homeowners face. Smedley stocks a wide range of water heater components allowing us to repair or replace broken/malfunctioning water heaters in no time.

  • Clogged pipes: Whether you have a clogged toilet or drain, Smedley is here to help. We’re the best drain cleaning business in the industry, cleaning more drains and making more sewage line repairs than any other company in Lee’s Summit, Blue Springs, and surrounding areas.

  • Sump pumps: Sump pumps divert water away from your home to help prevent a plumbing emergency. Our team is ready to install, maintain, or service any sump pump on your property and offer sump pump upgrades for dry homes.

  • Faucets and toilets: Nobody likes clogged pipes, especially faucets and toilets. Smedley installs and repairs a wide range of faucets and toilets, from water lines to kitchen sink faucets.

  • Gas pipes: If you’re installing a new water heater, you’ll need a gas line. Smedley’s team installs and repairs all gas pipes and fittings, safely and reliably.

  • Leak detection: When your water bill is unusually high, it’s most likely you have a leak on your property. Our experienced plumbers can quickly resolve this emergency by using specialized leak detection equipment to pinpoint and repair leaks.

  • Routine maintenance: Regular maintenance is key to keeping your plumbing system in tip-top condition and preventing issues.

  • Smart technology: Smedley will assist and advise homeowners with all smart plumbing technology integration systems, such as smart thermostats.

  • Other services:

    • Superior sewer replacement services – on the main sewer line

    • Precision pipe replacement – in times of burst pipes

    • Efficient garbage disposal systems

    • Eco-friendly plumbing fixtures

    • Outdoor plumbing enhancements (e.g. irrigation systems)

    • Low-flow fixtures for water conservation

Don’t panic – we offer emergency plumbing services. Simply Call Smedley at (816) 763-3539 and we’ll send an experienced plumber to your home.

Contact Smedley, seven days a week, between 08:00 and 17:00, at:

  1. Book your service appointment with Smedley Plumbing and give us a 2-hour window period to send out our team.

  2. An experienced plumber will promptly arrive at your home to analyze your system and check for problems.

  3. They will check for any early signs of corrosion, small leaks, or any other factors that may jeopardize your plumbing system and heating ability.

  4. Before beginning any work, they will communicate our transparent pricing and give recommendations on what repairs need to be done. Once you are happy with the suggestions, they’ll swiftly attend to your plumbing needs.

  5. They will also offer energy-efficient advice to help you save money, such as tips to prevent frozen pipes, smart technology thermostats for better heat monitoring, etc.

  6. Once they have completed the job, they’ll tidy and clean up the area where they worked – leaving your home in the same condition as they found it.

The duration of a service depends on the specific plumbing problem(s) you may have. Minor plumbing repairs, like low-flow toilets, are quicker to repair than more complex plumbing issues like pipe repairs and leaks. However, Smedley will give you an estimated timeframe before we begin any work.

All Smedley plumbers will arrive promptly and dressed in uniform. We’ll assess your plumbing system and provide you with a clear explanation of your repair (or replacement) options. Our transparent pricing will also be made available to you before we begin any work.

Our plumbers will respect your home and leave it in the same condition – if not better – than how they found it.

Homeowners deserve a plumber with mastery-level experience. All of our licensed and trained plumbers have at least 10,000 hours (5 years) under their belts, providing service that’s second to none.

We’re committed to providing exceptional service, from the moment you call a plumber to the completion of the job. When calling a Smedley plumber, rest assured your plumbing problem will be solved on the same day. If for any reason you are not satisfied with our services, we’ll return and resolve the issue free of charge.

In honor of all current and former military members, Smedley offers an 11% discount on all plumbing repairs and services. Be sure to ask about other specials when contacting Smedley Plumbing.

All of our plumbers have a minimum of 10,000 hours (or 5 years) of plumbing experience, proving that they are capable of plumbing repairs. Our 100% satisfaction guarantee allows homeowners to raise any concerns, and our team will resolve the issue free of charge.

Issues with your plumbing system can present themselves in many ways, such as:

  • Low flow toilets

  • Broken pipes

  • Dripping faucets – including outdoor faucets

  • Blocked drains

  • Issues with garbage disposals

  • Problems with your water quality or water heater

  • Water pressure inconsistencies

  • Unusually high water bill

  • Mold growth

  • Frozen pipes

  • Issues with water supply (e.g. little to no hot water)

Once our team has attended to your plumbing problems, they’ll clean and tidy up the area, leaving your home in the same condition as they found it.

We accept all major credit cards such as:

  • Visa

  • Mastercard

  • Discover

  • American Express

Financing options for larger projects (paid over 6 – 144 months) will be available soon.

Absolutely. Smedley Plumbing offers top-quality services at fair rates, including routine maintenance checks. Speak with our team at (816) 763-3539 for more information.

If you have a plumbing emergency, like a burst pipe, shut off the mains water supply to the affected area by closing the stopcock water valve, and call a plumber immediately. We’ll prioritize emergency repairs and send out our team as soon as possible.

Yes. Whether you’re installing a new appliance, like a water heater, toilet, or sump pump, Smedley is the plumber to call.

With over 20 years of plumbing experience, Smedley Plumbing’s owner, Mitch, is a master plumber. He has seen all kinds of plumbing problems during his career.

Mitch is committed to providing plumbers with a minimum of 10,000 hours of experience before dispatching them into the field. This way, our team is trained constantly on common and not-so-common plumbing issues so they can provide the best service to you.

Yes, we are very proud of our:

  • 4.9/5 star Google rating – with over 800 votes

  • 5/5 star TrustIndex rating – with over 410 votes

  • Smedley Plumbing replaced our water heater on the same day.” – Martin, TrustIndex review, 2021

Final Thoughts

As we conclude this FAQ journey, we want to reassure you that your plumbing needs are in the most capable hands. Our 10,000-hour guarantee is more than a promise: it’s a sincere commitment to providing homeowners in the Kansas and Missouri areas with the best plumbing service possible.

When plumbing problems arise, call Smedley at (816) 763-3539, because your plumbing peace of mind is our top priority.

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